Bug Tracking That Actually Works

We started pdfgiar because we were tired of bug reports disappearing into the void. After years of watching development teams struggle with disorganized feedback, we built something better.

Built by People Who Get It

Back in 2022, our founder spent three months tracking down a bug that had been reported twice already. The problem? One report lived in email. Another was buried in Slack. A third ended up in a spreadsheet somewhere.

That's when we realized something. Bug tracking tools were designed for perfect workflows that don't exist in real companies. Teams needed something that worked with how they actually operate, not some idealized process.

So we built pdfgiar in our Anchorage office, testing it with local startups first. The feedback was clear: keep it simple, make it fast, and for the love of everything holy, stop requiring seventeen fields to submit a bug report.

Development team collaborating on bug tracking solutions

How We Think About Bug Tracking

Most bug tracking systems assume everyone on your team is a QA engineer. We don't. Here's what matters to us instead.

Speed Over Perfection

A bug report submitted immediately beats a perfectly formatted one that takes twenty minutes. We designed our system so anyone can report an issue in under a minute, because that's what actually gets used.

Context That Survives

The worst part of bug tracking? Coming back to a report three weeks later and having no idea what it meant. We automatically capture environment details, user paths, and related issues so your future self doesn't want to scream.

Patterns You Can See

Individual bugs are annoying. Patterns are catastrophic. Our system surfaces trends before they become problems, showing you which features keep breaking and which user journeys need attention.

The People Behind the Platform

We're a small team based in Anchorage, which means we answer our own support emails and actually use the product we build. No account managers or ticket systems between you and the people who write the code.

Both of us came from larger software companies where bug tracking was somehow both overly complicated and completely useless. We knew there had to be a middle ground between sticky notes and enterprise systems that require a PhD to operate.

Desmond Whitlock

Co-founder & Technical Lead

Spent eight years building developer tools at various startups before deciding to solve the bug tracking problem himself. Still writes most of the backend code between coffee breaks.

Pierce Hyland

Co-founder & Product Design

Former QA engineer who got tired of tools that made his job harder. Designs interfaces that real humans can actually use without reading documentation first.

What Drives Our Decisions

Respect Your Time

We charge for our service because we want to build something sustainable, not harvest your data. No ads, no upsells to premium tiers that unlock basic features, no dark patterns.

Keep It Working

Reliability isn't glamorous but it matters more than fancy features. We maintain 99.8% uptime because bug tracking systems that go down when you need them are worse than useless.

Actually Listen

About thirty percent of our features came from customer suggestions. Not because we lack ideas, but because the people using our tool every day know what they need better than we do.

Build for Reality

Perfect processes don't exist outside consultant presentations. We design for teams that are understaffed, overworked, and just trying to ship working software without everything falling apart.