Privacy Policy

When you use our bug tracking platform, we collect certain information to provide and improve our services. Here's what we gather and why:

Account Information

When you create an account, we collect your name, email address, company name, and phone number. We need this to identify you, communicate about service issues, and send important updates about bugs you're tracking.

Usage Data

We automatically collect information about how you interact with our platform. This includes IP addresses, browser types, device information, pages visited, and features used. We use this to understand what's working and what needs improvement.

Bug Report Data

The core of our service involves collecting detailed bug reports. This includes screenshots, error logs, system configurations, browser information, and any descriptions you provide. We store this data securely to help you track and resolve issues.

Communication Records

When you contact our support team or communicate through our platform, we keep records of those conversations. This helps us provide better assistance and maintain service quality.

We use your data for specific purposes related to providing our bug tracking services:

• Delivering core platform functionality and processing bug reports
• Communicating with you about your account, bugs, and service updates
• Improving our platform based on usage patterns and feedback
• Providing customer support and responding to your inquiries
• Detecting and preventing fraud, security threats, or technical issues
• Complying with legal obligations and enforcing our terms of service

Your data security matters to us. We use industry-standard measures to protect your information from unauthorized access, disclosure, or destruction.

Security Measures

We encrypt data in transit using TLS 1.3 and at rest using AES-256 encryption. Our servers are located in secure facilities with restricted physical access. We conduct regular security audits and monitor systems for potential vulnerabilities.

Data Retention

We keep your account information active as long as you use our services. Bug reports and associated data are retained for three years after creation or until you delete them, whichever comes first. Communication records are kept for two years.

When you close your account, we delete your personal information within 90 days, except where we're required by law to retain it longer. You can request immediate deletion by contacting us directly.

We share your information only in specific circumstances:

Service Providers

We work with trusted third-party companies that help us operate our platform. This includes hosting providers, email services, and analytics tools. These providers can access your information only to perform tasks on our behalf and are bound by confidentiality agreements.

Legal Requirements

We may disclose your information if required by law, court order, or government request. We'll notify you of such requests unless legally prohibited from doing so.

Business Transfers

If pdfgiar.com is acquired or merged with another company, your information may be transferred. We'll notify you before your data becomes subject to a different privacy policy.

Under various privacy laws, including those applicable in the United States, you have certain rights regarding your personal information:

Access and Portability

You can access your personal information through your account dashboard at any time. If you need a complete copy of your data in a portable format, contact us and we'll provide it within 30 days.

Correction and Updates

You can update most of your personal information directly through your account settings. If you need help correcting inaccurate data, reach out to our support team.

Deletion

You can delete bug reports individually or close your account entirely. When you close your account, we'll delete your personal information within 90 days, except where we need to retain it for legal compliance.

Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional message. You'll still receive essential service-related communications about your account and bug reports.

We use cookies and similar technologies to keep you logged in, remember your preferences, and understand how you use our platform.

Essential Cookies

These are necessary for our platform to function. They handle authentication, security, and basic functionality. You can't disable these if you want to use our services.

Analytics Cookies

We use these to understand how people interact with our platform. This helps us identify what's working well and what needs improvement. You can disable these through your browser settings.

Managing Cookies

Most browsers allow you to control cookies through their settings. Keep in mind that blocking essential cookies will prevent you from using our platform.

Our services are designed for professional use and are not intended for children under 13. We don't knowingly collect information from children. If you believe we've accidentally collected information from a child, contact us immediately and we'll delete it.

We update this policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email and through a prominent notice on our platform at least 30 days before the changes take effect.

Continued use of our services after changes become effective means you accept the updated policy.

If you're a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect and how we use it
• Right to delete your personal information, subject to certain exceptions
• Right to opt out of the sale of personal information (we don't sell your data)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us using the information below. We'll verify your identity before processing requests.